Terms & Conditions

Terms & Conditions


All products on this website are sold subject to the terms and conditions set out below. Nothing mentioned in these Conditions affects your statutory rights.


  1. Definitions

1.1. In these terms and conditions, the words and expressions below have the following meanings:

1.2. “Conditions” means these terms and conditions.

1.3. “Website” means the 69b Boutique website, www. https://www.69bboutique.com/

1.4. “Product(s)” means any 69b Boutique product(s).

1.5. “We”, “us” and “our” means 69b Boutique Limited.

1.9. “You” and “your” means the customer.


  1. Orders

2.1. Your order becomes binding as soon as we have accepted it. All orders are subject to availability.

2.2. You are responsible for checking and confirming you are satisfied that all details and aspects of your order are correct and suitable for your requirements and specifications, including without limitation measurements, dimensions, product features and delivery.

2.3. We reserve the right to refuse to supply any individual or company.


  1. Basis of Sale

3.1. All orders that you place on the Website will be subject to acceptance in accordance with these terms and conditions.

3.2. The following is required to create a contract between you and us:

3.3. Please follow the simple on-screen instructions taking you through the process of placing an order on the website. By pressing "Place Order Now" on the "Checkout” page, you offer to buy the goods at the prices indicated and pay any applicable delivery charges.

3.4. An order acknowledgement email will be sent to you detailing the Products you have ordered. Please note that this email is merely an acknowledgement of your order and not an acceptance or confirmation of your order by 69b Boutique.

3.5. The acceptance of your order and the completion of the contract between you and us will take place on dispatch of the Products, unless we have notified you that we do not accept your order or you have cancelled it. Once we have accepted your order it becomes binding, subject to your rights of cancellation. Non-acceptance of an order by us may occur if: the ordered Product is out of stock or unavailable; we identify a pricing or product description error; we are unable to obtain authorisation for your payment; or if we consider the order to be fraudulent.

3.6. We reserve the right to withdraw any Products from this Website at any time and/or remove or edit any materials or content on this Website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of: our withdrawing any Product from this Website regardless of whether or not that Product has been sold; removing or editing any materials or content on the Website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

3.7. To be eligible to purchase Products on this Website and lawfully enter into and form contracts on this Website under English law you must: be over 18 years of age; register by providing your real name, phone number, email address, payment details and other requested information; provide a valid delivery address; and pay using a valid credit or debit card issued by a bank acceptable to us.

3.8. We will not be liable for any direct or indirect loss of profits or any other financial loss or damage arising out of defective, damaged, or wrongly delivered goods, over and above the value of the goods themselves.


  1. Prices

4.1. Prices include VAT and exclude delivery charges, unless otherwise stated.

4.2. All prices are correct at the time of writing but may change due to inadvertent administrative errors or circumstances beyond our control, such as any variations to the rate of VAT.

  1. Payment Methods

5.1. You may pay using Visa, MasterCard, American Express and PayPal. You confirm that the credit or debit card being used is yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery. There are no additional charges for using credit or debit cards. The total amount you pay is the same regardless of the payment method.


  1. Delivery

6.1. Products can be shipped within the United Kingdom and EU. In some cases products may be dispatched separately.


  1. Returns & Cancellations

7.1. When returning Products, please send them to us using one of the methods detailed below, including your proof of purchase (a receipt or dispatch note).

7.2. We ask that you take reasonable care when handling the Products and return them unused and in their original packaging where possible.

7.3. Once Products have been delivered, you may return them within 14 days of receipt of delivery.

7.4. You may return any Products to us by post at your own cost and risk.

7.4.1. Please note that we are not liable for any loss or damage to any returned Products in transit and as such, we recommend that you return any Products through a recorded delivery service.

7.4.2. Please package the Products properly and ensure that the Products are not damaged in transit.

7.4.3. If returned Products are lost or damaged in transit, we reserve the right not to issue a refund for the Products.

7.4.4. Please return Products to 69b Boutique Limited, 69b Broadway Market, London E8 4PH, United Kingdom. Please obtain a certificate of posting and tracking information from your chosen delivery service as proof of postage.

7.4.5. If the Products are confirmed defective or mis-described after they have been returned, we will reimburse you for reasonable return postage costs and the original delivery charge. The term “defective products” does not cover wear and tear, neglect, abuse or misuse of your goods, loss or damage by fire, smoke, explosion, lighting, sunlight, infestation by animals or boring insects, theft or loss, or accidental damage caused by you or a third party.


  1. Gift Vouchers

8.1. 69b Boutique gift vouchers are available for use in store and online. Gift vouchers are valid for 12 months from the date of purchase.

8.2. Our gift vouchers cannot be redeemed or exchanged for cash. They are non-refundable and can only be redeemed at 69b Boutique, Broadway Market or at www.69bboutique.com using their unique serial number. They cannot be redeemed at any of stockists or concessions.


  1. Intellectual Property

9.1. You recognise and agree that all copyright, database rights, trademarks and all other intellectual property rights in all material and/or content of this Website are owned by 69b Boutique Limited or our licensors and shall remain at all times vested in us or our licensors as expressly authorised by us or our licensors.


  1. Ownership

10.1. This Website is an official website of 69b Boutique Limited. The copyright and the database rights are owned by 69b Boutique Limited. The Website and all intellectual property rights (including but not limited to rights in the website as a database) in its text, design, graphics, and the selection, organisation and arrangement thereof, together with the 69b Boutique logos and trade names depicted on the Website, belong to 69b Boutique Limited.


  1. Limited License and Restrictions

11.1. You acknowledge and agree that the material and content contained on the Website is made available to you for your personal and non-commercial use, and that you may only download such material and content for the sole purpose of using the Website to a single, personal computer. Furthermore, you acknowledge and agree that any other use of the material and content of the Website is strictly prohibited and you agree that it is strictly prohibited to (or to assist or facilitate any third party to) copy, reproduce, transmit, modify, publish, display, distribute, commercially exploit or create derivative works of material and/or content from the Website without our written permission and that any of the above is a violation of our intellectual property rights.


  1. Product Descriptions and Website Content

12.1. We will take all reasonable care to ensure that all details, descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was uploaded onto the system. Although we aim to keep the Website as up-to-date as possible, the information shown at a particular time, including product descriptions, may not always reflect the positioning exactly at the moment you place an order. We cannot confirm the price of a Product until your order is accepted in accordance with our order acceptance policy. Please note that in the event an error is identified, non-acceptance of an order by us may occur, subject to your statutory rights.

12.2. We will not be liable if, for any reason, our Website is unavailable at any time or for any period.

12.3. Cookies: We use cookies on our website. Cookies are pieces of information that a website transfers automatically to the user’s computer for record-keeping purposes. This allows us to monitor which areas of the Website are most popular and helps us to maintain and improve our services.


  1. Linked Sites

13.1. Unless specifically provided, we make no representations whatsoever about any other websites which you may access through our Website or which may link to our Website. When you access any other website, you understand that it is independent from us and that we have no control over the content or availability of that website. In addition, a link to another website does not mean that we endorse or accept any responsibility for the content or the use of such a website and shall not be liable for any loss, damage or offence caused or alleged to be caused by or in connection with the use of or reliance on any content, goods or services available on or through any other website or resource. Any concerns regarding an external link should be directed to its website administrator.


  1. Data Protection & Privacy

14.1. In addition to allowing us to check your creditworthiness and process your orders, the personal data you submit and our records of your visits to the Website will be used to monitor and improve our service to you as well as for marketing purposes. We may send you brochures, leaflets and catalogues displaying our Products and services, and may telephone you in order to tell you of promotional offers, to discuss account details or to conduct market research.

14.2. We will respect the privacy of your personal data and will comply with all relevant and current data protection legislation. We will not disclose your personal data to anyone, unless required to do so by a court of competent jurisdiction.

14.3. If you wish to update or delete your personal information, or if you prefer that we do not email you to tell you of promotional offers, please contact us at help@69bboutique.com

14.4. To proceed with your order, we need to process and store your data, and provide your data to third parties who are directly involved with your order e.g. our couriers. By placing an order with us, you agree to your data being processed by 69b Boutique Limited and its couriers. If you do not wish to receive information about 69b Boutique Limited Products and services please contact us at help@69bboutique.com

14.5. The purchase area of our Website is fully secure. We utilise industry-standard SSL (Secure Sockets Layer) technology to guarantee a safe and secure shopping environment. All sensitive information such as credit card details, names and addresses are encrypted. This means that information passed between your computer and our Website cannot be read, even in the event it is intercepted by someone else.


  1. Risk & Title

15.1. No order is binding on you or 69b Boutique until we have accepted it. All title and ownership to the ordered goods will pass to you from the moment they are dispatched by us to our couriers, or on payment in full by you for the price of the goods along with any delivery charges (if applicable), and risk will pass on delivery.


  1. Indemnity

16.1. You agree fully to indemnify, defend and hold us (including our officers, directors, employees, agents and suppliers) harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your personal information


  1. Liabilities & Warranties

17.1. Nothing in the terms and conditions in any way limits our liability for death or personal injury caused by our negligence or by fraud.

17.2. We shall not be liable for any economic losses (including without limitation loss of profits, revenue, business, contracts, management time, data or anticipated savings), nor for any loss of goodwill or reputation, nor any indirect loss, whether arising in contract or tort (including negligence) or pre-contractual or other representations (except for fraudulent or negligent misrepresentation) or otherwise, even if advised of the probability of such damage or where it was foreseeable. Except in the event of death or personal injury, in no event shall our liability under these terms and conditions exceed the amount paid or payable by you for the Products or goods. This does not affect your statutory rights as a consumer, nor does it affect your rights of cancellation.

17.3. We shall take all reasonable precautions to keep the details of your order and payment secure. Except where we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.


  1. Amendments to Terms and Conditions

18.1. We reserve the right to amend these terms and conditions at any time. Any such amendments will take effect when posted on the Website and it is your responsibility to read the terms and conditions on each occasion you use the Website. Your continued use of the Website shall signify your acceptance to be bound by the latest terms and conditions.


  1. General

19.1. The laws of England and Wales govern these Conditions and all disputes will be subject to the exclusive jurisdiction of the courts of England and Wales. 69b Boutique Limited is obliged by law to provide the following information:

19.2. The website www.69bboutique.com is operated and owned by 69b Boutique Limited, whose registered office address is Onega House 112 Main Road Sidcup Kent DA14 6NE.

19.3. The address where all communications can be addressed is 69b Boutique, 69b Broadway Market, London, E8 4PH.

19.4. Company registered in England. No. 12798874. VAT No. 355693464.